Production Support

Roles and Responsibilities:

• Accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the on-going functioning of the software applications.
• Responsible for diagnosing and resolving day to day application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
• Coordination with multiple teams for resolving the application issues
• Coordination with third party vendors for bug fix and implementation of product or service.
• Analyse and resolve technical and application problems.
• Provide L2 support to business users.
• Ensure agreed SLA are achieved

Required Qualifications:

• At least 2-4 year experience in production support.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Highly organized, attention to detail, multitasking with excellent time management skills
• Experience in handling team and planning

Technical Qualifications

• Knowledge of SDLC.
• Sound knowledge of ticketing tools.
• Sound knowledge of products like CRM, SAP on cloud.
• Candidate should demonstrate good functional and technical understanding.
• Proficient in preparing SQL queries.
• Having hands-on experience in Linux operating system.
• Understanding of ITIL framework
• Have the knowledge and experience on REST API, JSON, XML would be added advantage.
• Should have thorough Knowledge of any of the RDBMS, i.e. Oracle, MSSQL, PostgreSQL, IBM DB2, etc.
• Strong knowledge of Web based applications.
• Should have know-how of product integration like SAP,CRM using APIs
• Should have Hands on experience of Microsoft OS, Linux OS
• Sound knowledge of Database Systems.
• Ability to carry out development of utilities, scripts, etc

Educational Qualification
B.E- IT or Computer Science / B. Tech /MCA or equivalent with experience of min. 2-4 years.