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Protean e-gov Pvt Ltd

Full Time
Mumbai
Posted 4 months ago

Roles and Responsibilities:

  • Accountable for performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the on-going functioning of the software applications.
  • Responsible for diagnosing and resolving day to day application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
  • Coordination with multiple teams for resolving the application issues
  • Coordination with third party vendors for bug fix and implementation of product or service.
  • Analyse and resolve technical and application problems.
  • Provide L2 support to business users.
  • Ensure agreed SLA are achieved

Required Qualifications:

  • At least 2-4 year experience in production support.
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Highly organized, attention to detail, multitasking with excellent time management skills
  • Experience in handling team and planning

Technical Qualifications

  • Knowledge of SDLC.
  • Sound knowledge of ticketing tools.
  • Sound knowledge of products like CRM, SAP on cloud.
  • Candidate should demonstrate good functional and technical understanding.
  • Proficient in preparing SQL queries.
  • Having hands-on experience in Linux operating system.
  • Understanding of ITIL framework
  • Have the knowledge and experience on REST API, JSON, XML would be added advantage.
  • Should have thorough Knowledge of any of the RDBMS, i.e. Oracle, MSSQL, PostgreSQL, IBM DB2, etc.
  • Strong knowledge of Web based applications.
  • Should have know-how of product integration like SAP,CRM using APIs
  • Should have Hands on experience of Microsoft OS, Linux OS
  • Sound knowledge of Database Systems.
  • Ability to carry out development of utilities, scripts, etc

Educational Qualification
B.E- IT or Computer Science / B. Tech /MCA or equivalent with experience of min. 2-4 years.

Job Features

Job CategoryIT
Job RoleProduction Support
GradeAssistant Manager
DepartmentIT
Experience2-4 years
CTCTo be Negotiated
No of Positions1

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