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Posted 11 months ago

Experience, Expertise and Excellence

Job Description:

Team Manager – Telesales for Lead Generation

We are seeking a dynamic and results-driven Team Manager for our telesales department focused on lead generation within our coaching institute.

The ideal candidate will have a proven track record of leading and motivating a high-performing telesales team to drive successful lead generation campaigns.

As a Team Manager, you will play a pivotal role in expanding our customer base and ensuring the growth of our coaching institute.

Key Responsibilities:

Team Leadership:

  • Lead, mentor, and manage a team of telesales representatives to achieve lead generation targets and objectives.
  • Provide ongoing coaching, training, and development to team members to enhance their sales skills and product knowledge.
  • Foster a collaborative and positive team environment that encourages high performance and goal achievement.

Lead Generation Strategy:

  • Develop and implement effective lead generation strategies, campaigns, and scripts to maximize results.
  • Analyze market trends and customer behavior to refine telesales approaches and optimize lead conversion rates.

Performance Tracking and Analysis:

  • Monitor and assess individual and team performance using key metrics and KPIs.
  • Regularly review sales data and call analytics to identify areas for improvement and adjust strategies accordingly.

Process Improvement:

  • Identify opportunities to streamline and enhance lead generation processes for greater efficiency.
  • Collaborate with cross-functional teams to implement process improvements and ensure seamless lead handoffs to the sales team.

Reporting:

  • Prepare accurate and timely reports on telesales activities, team performance, and lead generation outcomes.
  • Present findings to senior management and recommend actionable insights for continuous improvement.

Stakeholder Collaboration:

  • Work closely with marketing and sales teams to align lead generation efforts with overall business goals and objectives.
  • Provide feedback to marketing teams on lead quality and effectiveness of marketing campaigns.

Quality Assurance:

  • Conduct regular call monitoring and quality checks to ensure adherence to scripting, compliance, and customer service standards.

Professional Development:

  • Stay up-to-date with industry trends, sales techniques, and coaching methodologies to enhance team expertise.

Qualifications and Skills:

  • Bachelor’s degree in business, marketing, or a related field (preferred).
  • Proven experience as a successful telesales representative or in a similar sales role.
  • Previous experience in a leadership or managerial role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in CRM software and lead management tools.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • Ability to motivate and inspire team members.
  • Adaptability to changing environments and strategies.
  • High level of integrity and commitment to ethical business practices.
  • Join our coaching institute as the Team Manager for Telesales Lead Generation and be a driving force behind our growth and success. Apply your leadership skills and sales expertise to make a meaningful impact on our mission to provide top-notch education and guidance to aspiring individuals.

Job Features

Job RoleTeam Manager - Telesales
GradeManager
DepartmentSales
Experience5 years
CTCAs per Industry Standard
No of Positions1

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