Team Manager – Telesales

Job Description:

Team Manager – Telesales for Lead Generation

We are seeking a dynamic and results-driven Team Manager for our telesales department focused on lead generation within our coaching institute.

The ideal candidate will have a proven track record of leading and motivating a high-performing telesales team to drive successful lead generation campaigns.

As a Team Manager, you will play a pivotal role in expanding our customer base and ensuring the growth of our coaching institute.

Key Responsibilities:

Team Leadership:

• Lead, mentor, and manage a team of telesales representatives to achieve lead generation targets and objectives.
• Provide ongoing coaching, training, and development to team members to enhance their sales skills and product knowledge.
• Foster a collaborative and positive team environment that encourages high performance and goal achievement.

Lead Generation Strategy:

• Develop and implement effective lead generation strategies, campaigns, and scripts to maximize results.
• Analyze market trends and customer behavior to refine telesales approaches and optimize lead conversion rates.

Performance Tracking and Analysis:

• Monitor and assess individual and team performance using key metrics and KPIs.
• Regularly review sales data and call analytics to identify areas for improvement and adjust strategies accordingly.

Process Improvement:

• Identify opportunities to streamline and enhance lead generation processes for greater efficiency.
• Collaborate with cross-functional teams to implement process improvements and ensure seamless lead handoffs to the sales team.

Reporting:

• Prepare accurate and timely reports on telesales activities, team performance, and lead generation outcomes.
• Present findings to senior management and recommend actionable insights for continuous improvement.

Stakeholder Collaboration:

• Work closely with marketing and sales teams to align lead generation efforts with overall business goals and objectives.
• Provide feedback to marketing teams on lead quality and effectiveness of marketing campaigns.

Quality Assurance:

• Conduct regular call monitoring and quality checks to ensure adherence to scripting, compliance, and customer service standards.

Professional Development:

• Stay up-to-date with industry trends, sales techniques, and coaching methodologies to enhance team expertise.

Qualifications and Skills:

• Bachelor’s degree in business, marketing, or a related field (preferred).
• Proven experience as a successful telesales representative or in a similar sales role.
• Previous experience in a leadership or managerial role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and lead management tools.
• Goal-oriented mindset with a focus on achieving and exceeding targets.
• Ability to motivate and inspire team members.
• Adaptability to changing environments and strategies.
• High level of integrity and commitment to ethical business practices.
• Join our coaching institute as the Team Manager for Telesales Lead Generation and be a driving force behind our growth and success. Apply your leadership skills and sales expertise to make a meaningful impact on our mission to provide top-notch education and guidance to aspiring individuals.