Student Relationship Officer

Talentedge is an Ed-tech firm that is changing the way India learns. We are first to introduce
live and interactive learning in digital format.
We offer courses jointly with world-leading institutes and corporates. Talentedge partners
with top Indian & International institutes including IIMs , XLRI, MICA, and also with
renowned corporates like Society of Human Resource Management (SHRM) and others. Our
ability to recreate classroom type interactions in the virtual world has struck a chord with
over 5, 00,000 individuals and corporate learners. Talentedge is one of the first Ed-tech
organizations to be credited with an ISO: 9001-2008 certification
Job Description:
-Following an escalation matrix for customer service using TAT based approach
-Taking call escalations and reaching out to customers who have emailed their escalations
-Understand and resolve the queries of customer over the call, emails and chats.
-Will be responsible for collection of the pending fees.
-To be in constant touch with the students to ensure that they complete the course in timely
manner.
indicators (KPIs)
-Preparing reports for your Line Manager on performance against these KPIs
Requirement:

• Graduate with excellent communication skills.
• Should be a customer centric and approachable individual.
• Experience in customer service will be an added advantage.