Branch Service Manager

They are typically responsible for all the servicing walkin customers in the Branch. They need liaise with internal departments to fulfil customer needs.

Responsibilities include:

Greeting the Walk Customer at the Branch

Ensuring customers queries are resolved with a positive CSAT Score

Coordinating with internal departments and getting the customers query resolved

Helping Customers with Account Opening formalities

Attending to customer calls in the Branch and resolving their queries.

Requirements and Skills: 

Polite and Humble

Good Communication Skills – Oral and Written

Strong analytical skill

Ability to multitask and manage multiple activities

Prior branch service experience is needed  

Mandatory Previous experience : Aviation, Hospitality & Real Estate – Candidates who have physically managed customers and have dealt with customer experience