Client Servicing Support

Designation –  Executive

Job Description:

1. Providing Techno-Functional Support for all Client production Queries.
2. Responsible for maintaining Incident management process within organization.
3. Responsible for resolving all Client Queries within organization defined TAT
4. Liaise with Various Stake holders internally for incident Closure.
5. Ability to Understand basic architecture w.r.t to Order Flows, Broadcast feeds.
6. Maintain Daily MIS for Pending issues.

Must Skills:

1. Good Problem Solving & analytical Skills
2. Good Communication Skills

Required Skills

1. Knowledge on entire Capital markets Domain preferably Front –Office trading flow
2. Knowledge on Retail Broking Capital market processes such as Trading,Risk, Ops etc

Experience:

3-5 yrs Working in capital markets domain preferably under Support, BA or tester role.

Qualifications:

Graduate/PG in IT/Finance